Communication Skills

Duration: 1 Day

• Delivered on your company's premises or at one of our nationwide training venues
• Comprehensive, high quality participant Workbooks
• Can be adjusted to meet your needs and organisation's culture

Objectives & Content

Designed for managers, team leaders and professionals who wish to develop their effectiveness in face-to-face communication.

Programme Content

Participants analyse and refine their approach to communication in a range of work situations. They learn, practice and receive feedback on practical, assertive communication techniques, developing their confidence and effectiveness.

• Assessment of own communication style
• Understanding the impact of different behavioural and communication styles
  • Passive
  • Assertive
  • Manipulative
  • Aggressive
• Developing an assertive style
• Using diferent levels of assertiveness
• The importance of positive self-image and belief 
• Disagreeing confidently and constructively
• Handling conflict, criticism and aggression
• Applying skills developed in a range of situations:
  • Contributing during meetings
  • Influencing and negotiating
  • Giving feedback
  • Performance reviews
  • Customer interactions

To Book Or For More Information Call Us On 020 8582 0445

To book or for more information call us on 020 8582 0445.

Or e-mail us at info@loxton.com